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FREQUENTLY ASKED QUESTIONS

Product

Southern California.

Not yet! Our website is our retail store. 😊

Unfortunately, we are not certified kosher currently, however all the ingredients we use are kosher.

Sorry! Currently none of our products are sugar-free. We have not yet found a suitable all-natural substitute for pure cane sugar.

Yes, our bakers make all the cookie dough by hand, and hand scoop.

Each variety is not overly sweet to give you a head rush. 😊  They have the right amount of sugar. Not to mention, our Cookie Pops are like no other!
 

Our bakery works to ensure that our products are tasty and fresh, our customers are happy, and our packages are delivered on time. We are confident you'll love our products and services. If you are dissatisfied with any part of your experience, we will do whatever it takes to make you happy. Just e-mail us and will promptly assist you!
Click “Contact Us”.

We use only the finest ingredients of the highest quality in all our products. In addition, we do not use any preservatives. In addition, you can keep the decorations long after the cookies are done!
 

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Orders are accepted through visiting our site at www.agcookies.com

To process your order as accurately and as quickly as possible, we do not generally accept phone orders. In the event you are unable to submit your order online, please contact us at 844.384.4407 or click "Contact Us", we will be happy to assist you.

All claims for damaged or missing products must be filed with Arlana’s Gourmet Cookies within 4 business days of delivery of your order. Please call us at 844.384.4407 or click "Contact Us" to file a claim. Arlana’s Gourmet Cookies is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier, but we will be happy to assist you in filing your claim.
 

We offer a 100% satisfaction guarantee or your money back. All credit card refunds will be provided as a credit to the credit card used at the time of purchase within four (4) business days upon notification and if required, receipt of the returned merchandise.

Packaging

We do. Our packaging will generally change with the seasons.

Yes we do. Please call us at 844.384.4407 or click "Contact Us".

Yes, all our cookies have a product description, which tells you which cookie you are eating.

Please call us at 844.384.4407, we will do our best to assist you.
Note: Your order cannot be changed or cancelled once it has been packed for shipping. We run a continuous packing operation (especially during holidays

Shipping

Our products are ALL natural which means they do not contain artificial ingredients or preservatives!
• Sugar – 15 Day
• Peanut Butter – 10 Day
• Oatmeal Raisin - 8 Days
• Chocolate Chip – 8 Days
• Chocolate Chip Walnut – 8 Days
• Maple Walnut – 15 Days

Yes, they freeze well for 4 months. When you are ready to serve, thaw at room temperature for approximately one hour.

We ship all our packages via USPS.

Yes, please call us at 844.384.4407 for a shipping quote to place an international order. (This includes Canada).

Yes, please call us at 844.384.4407 for shipping to Alaska and Hawaii.

We ship Monday, Tuesday and Wednesday.

We send a Tracking Number when your product is shipped. You can quickly go to USPS to track your package.

All Orders placed before 10:00 AM PST will ship the same day Tuesday, Wednesday and Thursday. Orders placed on weekends or after 10:00 AM Thursday are shipped the following Tuesday.

The orders are shipped from Los Angeles, California.

No, not currently.

Order are shipped the same day if received by 10AM PST. Transit time is anywhere between 1-5 business days (excluding International Shipments). For the shipping map click "Shipping Policy".

Payment Options

We accept VISA, Master Card, American Express, Discover, JCB, and Diners.
 
Please note, if a customer’s credit card is declined more than 2 times, there will be a $10 processing fee for every subsequent time it is declined.

Sure! Please call us at 844.384.4407.

Allergies

Some of our products may contain nuts. Our facility is NOT a nut-free facility, and as a result it is possible that any product may have encounter nut or nut oils.