Shipping Policy
ALERT FROM USPS: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.
Please Note: While Arlana's Gourmet Cookies is processing all orders on a timely basis, some shipping carriers may be experiencing slight delays during these challenging times. Be well & stay safe!
SHIPPING DAYS & TIMES
Arlana’s Gourmet Cookies products are shipped weekly from Southern California. We ship Monday, Tuesday, and Wednesday. We do not process or ship orders on Saturday, Sunday or Holidays. Orders received by 10:00AM PST Monday, Tuesday, and Wednesday will ship the same business day. Orders received after 10:00AM PST on Wednesday will ship the following Monday. For example, if you place your order at 12:00PM PST on Wednesday, your order will ship on Monday of the following week.
DELIVERY TIMES FOR BUSINESS ADDRESSES & RESIDENCES
USPS® is our preferred shipping vendor. All products are shipped as Priority Mail in 1 – 5 Business Days. Below is a map to determine the general number of days to reach the destination.
DELIVERY TIMES
Business Address - Between 9:00AM and 5:00PM
Residential Address - Between 9:00AM and 7:00PM
COOKIE POPS & SPECIALTY SHIPPING NOTE
Our Cookie Pop’s requires special handling when shipped to areas with warm weather and warm seasons. To ensure your order arrives in perfect condition, orders shipped to areas that are over 75 degrees will be automatically changed to 2nd day air. To reduce the risk of melted cookies on orders in transit to warmer climates (75 degrees and higher), we have added ice packs to your order for no additional fee.
WHAT IS THE STATUS OF MY ORDER?
As soon as your order shipped you will receive an email confirming shipment along with your tracking number.
SHIPPING PARAMETERS
USPS® will only accept physical street addresses. Therefore, Arlana’s Gourmet Cookies cannot ship to P.O. Boxes, APO or FPO addresses. We do ship outside of the fifty-one United States. Please call us at 844.384.4407 or contact us for pricing. Shipments to Alaska and Hawaii will take an extra day to arrive.
ADDRESS ACCURACY
Please make sure you check your order for accuracy before submitting it. There will be a $15.00 Address Correction fee assessed for any address corrections made by USPS®. During the ordering process, you will be asked to verify the shipping address(es) for your gift(s) through our Address Verification System. Arlana’s Gourmet Cookies will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable. Business addresses will require a company name and/or suite number to avoid any correction fees.
DELIVERY DELAYS
Delivery delays can occur due to weather, businesses being closed, incorrect addresses, etc. These delays may affect ship dates and/or arrival dates. Arlana’s Gourmet Cookies will do our best to ship in a timely manner, but we cannot be held responsible for late deliveries due to these delays or address issues.
DAMAGES
If your package is damaged during upon arrival, please contact Arlana’s Gourmet Cookies within 48 hours of your shipment being delivered.
QUESTIONS
If you have any questions, please see our FAQs.